FAQ

Email us at cornerofgreystreet@outlook.com or send us a message on Facebook. The payment plan consists of five installments and can be paid via Zelle, PayPal, or Venmo. If you enroll in the payment plan, you do not need to place an order online, we take your order manually. You can also pay through Shop Pay on our website and use their installment plan.

Return and Exchange Policy

We understand that with surprise boxes, it's possible you may not love every single item. Because we're a small business and make a limited number of each box, we handle returns and exchanges a little differently:

• First-Time Buyers: We offer returns for customers who are new to our community. If it's your first time ordering and you're not happy with your box, please contact us within 14 days of receiving it and we'll be happy to help.
• Exchanges: We've created a Facebook group where you can connect with other customers to exchange, sell, or trade items from your box. It's a great way to find something you love and connect with fellow enthusiasts! 
• Size Exchanges: Due to the limited nature of our boxes, we usually can't make size exchanges after your order is placed. We produce the exact quantity needed for each size based on orders received.
• Damaged or Lost Boxes: If your box arrives damaged or is lost in transit, we'll absolutely replace it free of charge. Please contact us as soon as possible so we can take care of it.

We appreciate your understanding of our policies as a small business. We're always working to improve your experience and ensure you love your gift boxes!

The gift boxes are available until they sell out. Sometimes, they sell out in few hours; sometimes it takes a few days. Once a box sells out, it’s gone for good, making it a truly unique and collectible gift.

Our gift boxes typically have a 1–3-month turnaround time. However, boxes with specific holiday themes will arrive before the date of the holiday. For example, Galentine's Dave will arrive before February 14th.

We've curated over 30 unique gift boxes, each with its own distinct theme. We take pride in offering original designs and rarely repeat items, so you can always expect something new and exciting.

While the exact number of items varies, you can typically expect 5 or 6 carefully chosen treasures in each box. We like to create a mix of larger and smaller items.

To give you an idea of what we've featured in the past, here's a glimpse at some of our previous box items:

• Home & Comfort: Blankets, pillows, candles, pajamas, robes
• Fashion & Accessories: Sweatshirts, t-shirts, jewelry, socks, beanies
• Fun & Games: Playing cards, pickleball sets, kites
• Keepsakes & Decor: Posters, calendars, ornaments, figurines, pins
• Everyday Essentials: Backpacks, coolers, notebooks, beach towels

And that's just to name a few! Every box is a delightful surprise waiting to be unwrapped.

We pour our hearts into creating unique and special experiences with each of our boxes. As a small, two-woman team, we design every item and carefully curate each theme. This hands-on approach means we produce a limited number of boxes to ensure the highest quality and attention to detail.

Occasionally, we collaborate with talented featured artists, which allows us to increase the quantity of boxes available. Keep an eye out for those special collaborations!

We understand wanting to snag a specific item from a past box! Since we offer limited edition collections, we usually don't have many extras. But here's how you might be able to find those coveted items:

• Keep an eye on our Facebook groups: We occasionally host sales with any remaining inventory.
• Check the "Market" tab on our website: Sometimes we'll add extra items there, so it's worth checking periodically.
• Join our Box Club Resale Group: This is a great place to connect with other customers who might be selling or trading items from previous boxes.

It's worth noting that because of the limited nature of our boxes, individual items can be hard to come by. Joining our Facebook groups is the best way to stay informed and increase your chances of finding those special pieces!

If you order a box with a listed size chart, the box you order comes with ONE apparel item included in the price. If you'd like a second piece of the SAME apparel (think matching outfits!), you can add that to your order. This is perfect for sharing with a friend, partner, or anyone else you want to twin with. The add-on is completely optional, and you'll get one apparel item in your box regardless. The add-on is for a duplicate of the included apparel item.

We understand the importance of trust when shopping online. Here are a few reasons why you can feel confident in choosing us...

We're Established

We've been in business since 2020, building relationships with our customers and growing our community.

We're Active in our Community

We're highly engaged in our Facebook groups, Feel free to join! Corner of Cornelia St. Market, Corner of Grey St. Market and Bon & Jay Box Club.

We're Easy to Reach

Have a question or concern? We're always happy to help! You can reach out to us easily through email at cornerofgreystreet@outlook.com, or our Facebook groups.

We're Real People

We are Bonnie and Jaymie, we're moms, designers, and passionate about bringing joy to others through unique and thoughtfully curated surprise boxes.

Though miles apart—Bonnie in sunny California and Jaymie in the mountains of Colorado—we connected online through a shared love of music, design, and community. What started as a virtual friendship quickly blossomed into a creative partnership.

Great question! We know it might seem a little confusing, but it's actually pretty simple.

We operate two distinct surprise box lines – Corner of Grey Street and Corner of Cornelia Street – but we manage them both under one website. Think of it like two shops under one roof!

While the website is the same, the box drops for each line happen on different days, so be sure to follow the links for the specific box you're interested in.

Think of our "box drops" as limited-edition launches! We create a small number of curated surprise gift boxes throughout the year—usually 10 in total, with 5 themed around "Corner of Grey Street" and 5 around "Corner of Cornelia Street."

Here's how it works:

• Timing: We aim to release boxes seasonally—think winter holidays, spring, summer, and fall.
• Notification: We announce upcoming box drops in our Facebook groups and via email. Want to be in the loop? Sign up for our email list at the bottom of this page!
• Two-Tiered Release:
  
  Pre-Sale: This is a special 24-hour early access period exclusively for our amazing past customers. You'll receive a password via email to access the pre-sale, giving you first dibs on the new box.
  Public Sale: After the pre-sale, any remaining boxes become available to everyone. No password needed! This sale runs until the boxes sell out.
  
  

Because we make a limited number of each box, they tend to sell out quickly. Joining our email list and Facebook groups is the best way to stay informed and snag a box before they're gone!